The Marriage Inspiration customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!
Our return policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. For Custom Products there is NO REFUND unless we made the mistake. If you do a chargeback you cannot order from us again.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized Products will only be refunded or returned if the error or mistake is on us. If the error was on the customer, we will work out arrangements to replace the product with you directly. The customer will be responsible for any additional shipping costs.
There are certain situations where only partial refunds are granted (if applicable)
Return & Refunds of Defective products (if applicable)
For the return of defective products, please email us at hello@the marriageinspiration.com and provide photos/videos showing the defective product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
